The self-propelled car is making its way into our world. Perhaps there’s even more room
in the market for autonomous rideshares now that some are less likely to get into a
small space with a stranger. An increase in autonomous driving software development
will result in companies using self-propelled cars for transportation services. Companies
are intending to disrupt the industry by potentially employing smart self-driving cars
instead of human drivers.
Ridesharing is a Customer Service Business
The real question is, will there still be little candies and water provided in some cars?
Ridesharing can be an experience and another tier of the customer service world we’re
living in. It will be interesting to see how technology and the customer service aspect of
the business end up getting along.
With ridesharing having a customer service related experience, further discussion will
need to take place. We’ll have a look at the benefits and drawbacks of rideshares and
driverless vehicles through the lens of user experience.
Background Checks Not Needed
Sure, safe driving with less risk of error is on the list of benefits but looking through a
different pair of glasses, the reduced risk of foul play could be attractive to some users.
Some individuals might opt out of ridesharing if they’ve had a negative (creepy,
derogatory comments) experience in the past. Well, remove the human from the driver
seat and out of the car altogether and you’ve got yourself one safe ride. There will be no
turns into dark alleys when you have a computer as a driver.
Enjoy a Clean, Comfortable Ride
Also, when you remove the human from the car you remove the mess that goes along
them. You’ll enjoy a clean, comfortable ride. This might be a huge motivator after we
see our new normal emerge post-pandemic.
Expect to See a New Interface
Autonomous driving software development also includes the comfortability of the actual
ride itself. We might see an increased focus in reclined seating. The interface of the
car’s computer system will be aimed at being relaxed and user-friendly with purposeful
colors. There could be an entire focus on the interior of the car in a whole new way.
But user experience is not one size fits all. Many different people from varying
backgrounds and physical capabilities should be considered. How will the deaf interact
with the vehicle? Will the elderly or people in wheelchairs have an experience worth
having?
Fatalities and Accidents Have Happened
Though nothing can be perfect in our world and autonomous vehicles are anything but.
There are still trouble areas known for these cars like parking lots, for example.
Fatalities have happened, just as they have in human-driven cars. Until trust is
established, there will be some pushback.
AVs Could Trigger Motion Sickness
For those of you with motion sickness, be warned. There’s a known result of
autonomous cars and it is motion sickness. Sometimes when we don’t control the
moving object, nausea ensues.
The relationship between ridesharing and autonomous driving software development is
a blossoming one. They’re still getting to know each other and the world will be tuning in
to see how it all unfolds. But again, until trust is established it’s believed that a delay will
be seen it our acceptance of the two.
