Indeed, it’s essential that you follow the ethics and rules in whatever profession you have. With this, you can ensure safety and professionalism that will lead to customer satisfaction. As such, here are a few tips on how technicians can repair customer’s cell phones:
Prepare all the Tools
You must maintain a good workstation that contains all the needed items and tools for the repair. Since mobile phone repair is vast, there are various specialized tools that you need apart from the common tools. Thus, you must invest in specialized tools to perform specific repairs or procedures. If your workstation is well stocked with the needed tools, you can be motivated to be the best technician.
Remember the Method of Dismantling
You must always take note of the steps involved when you have dismantled the customer’s mobile phone. This is because when you begin to reassemble the same; you will have to do the exact reverse of it. If you forget about this iPhone repair, you will miss a part of the phone. This can also waste your time and damage the phone.
In the past, this process was a bit challenging since we had various types of handsets like sliders and flippers. But today, the disassembling and reassembling of the phone is easy.
While disassembling and assembling, you must be very careful with the LC. This is the most delicate and expensive part of the mobile phone, and you don’t want to damage it. For technicians, you can learn all the skills needed by enrolling in a training course. You can choose to enroll in a basic course, troubleshooting, and up to various faults.
Place All the Screws Back
When you replace all the screws as you fix the phone, see to it that you put it on their slots. If due to carelessness, you misplace some of the screws, you can use screws of the same shape, size, and type. If you don’t do this, you will possibly damage the thread or the slots. Moreover, phones with missing screws are not a good sight to watch since it will unbalance the alignment of the phone.
Make your Working Area Neat and Clean
An unorganized and dirty workplace will reflect your manner and character. If you have a clean ambiance, it can attract more clients to your place. Moreover, a clean workstation will always lead to positive results. If you want to increase your output, see to it that you maintain the cleanliness of your workplace.
Keep the Memory and SIM Card Safe
When you accept an iPhone repair of the client, see to it that you make the memory and SIM card safe. Keep it in a small box with the customer’s name, handset’s model, and receipt number that you have issued. By doing this, it will be easier for you to give it back to the customer when the repair is complete.
Protect the Data of the Customer
When you repair the phone, see to it that you don’t delete the data unless it’s necessary. In some cases, the data is more important than the phone itself. Take a backup of the data or ask the consent of the customer before making a decision.